We are currently experiencing technical issues impacting our service operations, including our member and provider portals. Callers may experience longer-than-usual wait times. We apologize for the delay and appreciate your patience while we resolve the issues.
To slow the spread of COVID-19, some retail and small businesses have limited hours of operations or in some cases have temporarily closed.
We encourage you to call your eye care professional to confirm they are open before you seek care.
Stay healthy, and as always, feel free to reach out with any questions.
Our system is undergoing routine maintenance on Saturday, April 12th starting at 9:00pm ET ending Sunday, April 13th at 12:00pm ET. The member account portal will be inaccessible during that time.
Additionally, providers and participating retailers will also be impacted by this downtime, and will be unable to complete normal tasks such as submitting claims, checking payment status, verifying eligibility, etc. Their access and ability to perform those tasks will also resume immediately after the maintenance window concludes.
If you have any questions, needs, or concerns, you can reach out to Customer Service here during normal business hours.
