We’re here for our members impacted by recent natural disasters
Davis Vision is taking action to assist members with accessing replacement eyewear.
If you have been affected and need assistance with your Davis Vision policy, please contact Davis Vision customer service at 1 (800) 999-5431.
Health Plans
- Replacement eyewear: If your glasses or contact lenses have been lost or damaged due to recent natural disasters, Davis Vision will assist you with replacing your eyewear. Ask your eye care professional to call our Customer Service Center, 1 (800) 999-5431, and we will help them with your request.
- Assistance in finding an eye care professional: If you need to find an in-network eye care professional – especially if you have been displaced due to a natural disaster – call our member services department, at 1 (800) 999-5431, or use davisvision.com to find an in-network eye care professional close to your current location. Remember, you can visit any eye care professional in the network associated with your vision plan – it does not need to be the eye care professional who supplied your original glasses or contacts.
- ID card: Your member ID card is not required to visit an eye care professional in the network associated with your vision plan– simply tell your eye care professional you have Davis Vision.
Eye Care Professionals
- Replacement eyewear: If your patient resides in a state affected by recent natural disasters please contact our Order Entry Department, 1-800-77DAVIS / 1 (800) 773-2847, to process replacement eyeglasses or contact lenses orders.
- Authorization: If your office did not dispense the member’s original eyewear, we will issue you a new authorization; co-pays will not apply to the new order.
- General Provider Support & Provider Directory Updates: If your practice has been affected by recent natural disasters and need assistance in temporarily updating your status in the Provider Directory, please contact Davis Vision customer service at 1 (877) 235-5316.
We’re here for our members impacted by recent natural disasters
Davis Vision is taking action to assist members with accessing replacement eyewear.
State of Emergency – Michigan Severe Flooding
A state of emergency declaration has been issued in Michigan due to severe flooding. If you have been affected and need assistance with your Davis Vision policy, please contact Davis Vision customer service at 1 (800) 999-5431.
For more information, please visit the executive order.
State of Emergency – Arizona Pipeline Fire
A state of emergency declaration has been issued in Arizona due to a human-caused wildfire. If you have been affected and need assistance with your Davis Vision policy, please contact Davis Vision customer service at 1 (800) 999-5431.
For more information, please visit:
State of Emergency – New Mexico Wildfires
A state of emergency declaration has been issued in New Mexico due to ongoing wildfires in Colfax, Lincoln, Mora, San Miguel and Valencia counties. If you have been affected and need assistance with your Davis Vision policy, please contact Davis Vision customer service at 1 (800) 999-5431.
For more information, please visit:
- Executive Order – San Miguel County
- Executive Order – Valencia County
- Executive Order – Colfax County
- Executive Order – Lincoln County
- Executive Order – Mora County
- Executive Order – Sandoval County
- Full Executive Order
State of Emergency – North Dakota Severe Weather
Two state of emergency declarations have been issued in North Dakota due to a snowstorm and flooding. If you have been affected and need assistance with your Davis Vision policy, please contact Davis Vision customer service at 1 (800) 999-5431.
For more information, please visit:
State of Emergency – Texas Severe Weather
A state of emergency declaration has been issued in Texas due to severe weather in Bell and Williamson counties. If you have been affected and need assistance with your Davis Vision policy, please contact Davis Vision customer service at 1 (800) 999-5431.
For more information, please visit https://gov.texas.gov/news/post/governor-abbott-issues-disaster-declarations-for-bell-williamson-counties-in-response-to-severe-weather.
State of Emergency – Severe Weather and Tornadoes in Georgia
A state of emergency declaration has been issued for the state of Georgia due to severe weather and tornadoes. If you have been affected and need assistance with your Davis Vision policy, please contact Davis Vision customer service at 1 (800) 999-5431.
For more information, please visit https://gov.georgia.gov/executive-action/executive-orders/2022.
State of Emergency – Louisiana and Texas Severe Weather
State of emergency declarations have been issued in Louisiana and Texas due to severe storms and tornadoes. If you have been affected and need assistance with your Davis Vision policy, please contact Davis Vision customer service at 1 (800) 999-5431.
For more information, please visit:
State of Emergency – Texas Wildfires
A state of emergency declaration has been issued in Texas due to ongoing wildfires. The impacted areas include the following counties, Brooks, Brown, Coleman, Comanche, Eastland, Grayson, Mason, Potter, Randall, Reynolds and Williamson. If you have been affected and need assistance with your Davis Vision policy, please contact Davis Vision customer service at 1 (800) 999-5431.
For more information, please visit:
State of Emergency – Winter Storm Landon
A state of emergency declaration has been issued across all of Illinois, Missouri, Oklahoma, and Kentucky due to Winter Storm Landon. If you have been affected and need assistance with your Davis Vision policy, please contact Davis Vision customer service at 1 (800) 999-5431.
For more information, please visit:
Alaska – State of Emergency
A state of emergency declaration has been issued in Alaska due to a winter storm from January 8 to January 11, 2022. If you have been affected and need assistance with your Davis Vision policy, please contact Davis Vision customer service at 1 (800) 999-5431.
For more information, please visit: https://gov.alaska.gov/newsroom/2022/01/17/governor-dunleavy-issues-disaster-declaration-for-2022-southeast-storms-declaration-ensures-coordinated-response-and-comprehensive-recovery/
Alaska – Disaster Declaration
A disaster has been declared in Alaska due to severe storms, straight-line winds, flooding, landslides and mudslides from October 29 to November 1, 2021, in the Kenai Peninsula Borough. If you have been affected and need assistance with your Davis Vision policy, please contact Davis Vision customer service at 1 (800) 999-5431.
For more information, please visit: https://www.whitehouse.gov/briefing-room/statements-releases/2022/01/15/president-joseph-r-biden-jr-approves-alaska-disaster-declaration-2/
State of Emergency: Winter Story Izzy
The Governors of Georgia, North Carolina and Georgia declared a State of Emergency in their states due to Winter Storm Izzy. If you have been affected and need assistance with your Davis Vision policy, please contact Davis Vision customer service at 1 (800) 999-5431.
Georgia – https://gov.georgia.gov/document/2022-executive-orders/01142201/download
North Carolina – https://governor.nc.gov/media/2913/open
Missouri – State of Emergency
President Joseph R. Biden, Jr. declared that a major disaster exists in the State of Missouri and ordered Federal assistance to supplement state and local recovery efforts in the areas affected by severe storms, straight-line winds, and tornadoes on December 10, 2021. If you have been affected and need assistance with your Davis Vision policy, please contact Davis Vision customer service at 1 (800) 999-5431.
For more information, please visit: https://www.whitehouse.gov/briefing-room/statements-releases/2022/01/11/president-joseph-r-biden-jr-approves-missouri-disaster-declaration-2/
Boulder County, Colorado – Grass Fires
A state of emergency declaration has been issued for Boulder County in Colorado due to fires affecting the region beginning December 30, 2021. If you have been affected and need assistance with your Davis Vision policy, please contact Davis Vision customer service at 1 (800) 999-5431. For more information visit:
Hurricane Ida
The Governors of Alabama, Louisiana, West Virginia, and Mississippi declared a State of Emergency in their states due to Hurricane Ida in August of 2021. If you have been affected and need assistance with your Davis Vision policy, please contact Davis Vision customer service at 1 (800) 999-5431.
For more information, please visit:
- Alabama: https://governor.alabama.gov/assets/2021/08/2021-08-28-SOE-Hurricane-Ida.pdf
- Louisiana: https://gov.louisiana.gov/assets/Proclamations/2021/165JBE2021StateofEmergency.pdf
- West Virginia: https://governor.wv.gov/Documents/2021%20Proclamations/Hurricane%20Ida%20SOE.pdf
- Mississippi: https://www.msema.org/news/governor-reeves-declares-state-of-emergency/
California Wildfires
On July 16th, August 5th, and August 10th, 2021, California Governor Gavin Newsom declared a State of Emergency due to the ongoing fires in Siskiyou, Lassen, Plumas, Nevada, Placer, Trinity, Tehama, and Shasta Counties. If you are affected by this state of emergency and need assistance with your Davis Vision policy, please contact Davis Vision customer service at 1 (800) 999-5431.
For more information, please visit:
- https://www.gov.ca.gov/2021/10/22/governor-newsom-issues-emergency-proclamation-to-support-counties-recovering-from-recent-fires/
- https://www.gov.ca.gov/2021/09/27/governor-newsom-proclaims-state-of-emergency-in-shasta-county-due-to-fawn-fire/
- https://www.gov.ca.gov/2021/09/07/governor-newsom-proclaims-state-of-emergency-in-lake-county-due-to-cache-fire/
- https://www.gov.ca.gov/2021/08/30/governor-newsom-proclaims-state-of-emergency-in-additional-counties-due-to-caldor-fire-signs-order-to-support-wildfire-response-and-recovery-efforts/
- https://www.gov.ca.gov/2021/08/10/governor-newsom-proclaims-state-of-emergency-in-trinity-tehama-and-shasta-counties-due-to-fires/
- https://www.gov.ca.gov/2021/08/05/governor-newsom-proclaims-state-of-emergency-in-siskiyou-nevada-and-placer-counties-due-to-fires/
- https://www.gov.ca.gov/2021/07/16/governor-newsom-declares-state-of-emergency-in-siskiyou-lassen-and-plumas-counties-due-to-fires/
Health Plans
- Replacement eyewear: If your glasses or contact lenses have been lost or damaged due to recent natural disasters, Davis Vision will assist you with replacing your eyewear. Ask your eye care professional to call our Customer Service Center, 1 (800) 999-5431, and we will help them with your request.
- Assistance in finding an eye care professional: If you need to find an in-network eye care professional – especially if you have been displaced due to a natural disaster – call our member services department, at 1 (800) 999-5431, or use davisvision.com to find an in-network eye care professional close to your current location. Remember, you can visit any eye care professional in the network associated with your vision plan – it does not need to be the eye care professional who supplied your original glasses or contacts.
- ID card: Your member ID card is not required to visit an eye care professional in the network associated with your vision plan– simply tell your eye care professional you have Davis Vision.
Eye Care Professionals
- Replacement eyewear: If your patient resides in a state affected by recent natural disasters please contact our Order Entry Department, 1-800-77DAVIS / 1 (800) 773-2847, to process replacement eyeglasses or contact lenses orders.
- Authorization: If your office did not dispense the member’s original eyewear, we will issue you a new authorization; co-pays will not apply to the new order.
- General Provider Support & Provider Directory Updates: If your practice has been affected by recent natural disasters and need assistance in temporarily updating your status in the Provider Directory, please contact Davis Vision customer service at 1 (877) 235-5316.
Disclaimer: Versant Health, Inc.’s and each of its subsidiaries’ (together, “Versant Health’s”) policies and procedures (“P&Ps”) are confidential and proprietary, and are subject to change at any time. These P&Ps are not all-inclusive, but contains general information that applies to many, but not all, employer group health plans administered by Versant. Versant Health’s P&Ps provide important information for its in-network eyecare providers and are contractually binding for compliance, based on each provider’s agreement. These P&Ps are internal guidelines relating to Versant Health’s role as an administrator for payors of vision benefit claims. These P&Ps are not intended to dictate medical care decisions, and they do not and should not be interpreted as a substitute or replacement for a treating physician’s prudent clinical judgment at the time vision services are delivered to a patient.
