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Eyewear Replacement Assistance

We’re here for our members impacted by recent natural disasters

Davis Vision is taking action to assist members with accessing replacement eyewear.

If you have been affected and need assistance with your Davis Vision policy, please contact Davis Vision customer service at 1 (800) 999-5431.

State Natural Disaster Start Date End Date References
NY Severe Snow January 20, 2025 May 20, 2025 EO 44
CA Palisades Fire and Windstorm January 7, 2025 Ongoing Proclamation of a State of Emergency
Emergency Notice-Palisades Fire and Windstorm Conditions_Vision
NY Severe Storm December 11, 2024 April 10, 2025 EO 43
NY Severe Snowstorm November 29, 2024 March 29, 2025 EO 42
NM Severe Flooding October 19, 2024 May 19, 2025 Docket No. 2024-0087
SC Tropical Storm Helene October 10, 2024 May 1, 2025 Bulletin
Extended Benefits for Individuals Impacted by Hurricane Helene and Milton
IA Hurricane Helene October 1, 2024 January 29, 2025 Bulletin
NC Tropical Storm Helene September 30, 2024 May 1, 2025 Bulletin
Extended Benefits for Individuals Impacted by Hurricane Helene and Milton
TN Severe flooding September 28, 2024 May 1, 2025 Bulletin
Extended Benefits for Individuals Impacted by Hurricane Helene and Milton
FL Hurricane Helene & Hurricane Milton September 26, 2024 May 1, 2025 2024.10.16 EO for Hurricane Milton
2024.10.16 Hurricane Helene
Extended Benefits for Individuals Impacted by Hurricane Helene and Milton
VA Hurricane Helene September 25, 2024 May 1, 2025 Executive Order
Extended Benefits for Individuals Impacted by Hurricane Helene and Milton
GA Severe storms September 24, 2024 May 1, 2025 Directive 24-EX-8
Directive 24-EX-9
Extended Benefits for Individuals Impacted by Hurricane Helene and Milton
LA Hurricane Francine September 9, 2024 February 6, 2025 Emergency Proclamations
NY Severe Storm and Flooding August 18, 2024 March 20, 2025 EM-3613-NY
DR-4839-NY
NY Remnants of Tropical Storm Debby August 8, 2024 June 23, 2025 DR-4825-NY
Executive Order 37.3
Executive Order 38.3

Health Plans

  • Replacement eyewear:  If your glasses or contact lenses have been lost or damaged due to recent natural disasters, Davis Vision will assist you with replacing your eyewear. Ask your eye care professional to call our Customer Service Center, 1 (800) 999-5431, and we will help them with your request.
  • Assistance in finding an eye care professional:  If you need to find an in-network eye care professional – especially if you have been displaced due to a natural disaster – call our member services department, at 1 (800) 999-5431, or use davisvision.com to find an in-network eye care professional close to your current location.  Remember, you can visit any eye care professional in the network associated with your vision plan – it does not need to be the eye care professional who supplied your original glasses or contacts.
  • ID card:  Your member ID card is not required to visit an eye care professional in the network associated with your vision plan– simply tell your eye care professional you have Davis Vision.

Eye Care Professionals

  • Replacement eyewear:  If your patient resides in a state affected by recent natural disasters please contact our Order Entry Department, 1-800-77DAVIS / 1 (800) 773-2847, to process replacement eyeglasses or contact lenses orders.
  • Authorization: If your office did not dispense the member’s original eyewear, we will issue you a new authorization; co-pays will not apply to the new order.
  • General Provider Support & Provider Directory Updates: If your practice has been affected by recent natural disasters and need assistance in temporarily updating your status in the Provider Directory, please contact Davis Vision customer service at 1 (877) 235-5316.

Disclaimer: Versant Health, Inc.’s and each of its subsidiaries’ (together, “Versant Health’s”) policies and procedures (“P&Ps”) are confidential and proprietary, and are subject to change at any time. These P&Ps are not all-inclusive, but contains general information that applies to many, but not all, employer group health plans administered by Versant. Versant Health’s P&Ps provide important information for its in-network eyecare providers and are contractually binding for compliance, based on each provider’s agreement. These P&Ps are internal guidelines relating to Versant Health’s role as an administrator for payors of vision benefit claims. These P&Ps are not intended to dictate medical care decisions, and they do not and should not be interpreted as a substitute or replacement for a treating physician’s prudent clinical judgment at the time vision services are delivered to a patient.

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Important Update

To slow the spread of COVID-19, some retail and small businesses have limited hours of operations or in some cases have temporarily closed.

We encourage you to call your eye care professional to confirm they are open before you seek care.

Stay healthy, and as always, feel free to reach out with any questions.

State of Emergency Notice

Help for Insureds who are Impacted by the Palisades Fire and Windstorm Conditions

Effective January 7, 2025, the Governor of California issued a State of Emergency Proclamation because of the Palisades Fire and Windstorm Conditions impacting Los Angeles and Ventura Counties.

The following assistance is provided to insureds who reside in Los Angeles or Ventura Counties:

If you need assistance, you may contact us at 1 (800) 999-5431, TTY:711, during these hours:

Hours: Monday – Friday: 8AM to 9PM (ET)

If you need immediate vision care, you may receive care from any vision provider, regardless of whether they are included in your plan’s network. For assistance in finding a provider, please call us at 1 (800) 999-5431.

If you need replacement for lost or damaged eyeglasses or contact lenses, please call us at 1 (800) 999-5431.

We are extending the Notice of Claim provision of your coverage for 30 days past what is shown in your Certificate of Coverage.

We are extending the premium due date for your coverage 30 days after the Grace Period stated in the Policy/Certificate.

These accommodations remain in place until the declared end of the State of Emergency.

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Davis Vision is a product offering from Versant Health, a company forged from the experience of two leading vision care plans. To proceed with learning more about Versant Health, please click on the button below.

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