We are currently experiencing technical issues impacting our service operations, including our member and provider portals. Callers may experience longer-than-usual wait times. We apologize for the delay and appreciate your patience while we resolve the issues.

A A A

Temp

Need help? You're in the right place!

Contact Us

Fields
What type of assistance do you need? *
For information about individual vision care plans, please visit visionplans.com.
First name *
Last name *
Email address *
Phone number *
Member ID (enter N/A if you don't have one) *
Date of birth *
Policy holder's name *
Message *
(Do not include personal health information.)
submitted
Should be Empty:

Member Services

There are many tools available to members on the website 24/7. Just log in with your member ID to get started.

Live support:	1 (800) 999-5431
	Monday – Friday: 8AM to 11PM (ET) Saturday: 9AM to 4PM (ET) Sunday: 12PM to 4PM (ET)
Automated support:	24/7

Customer Relationship and Information Technology Center

Davis Vision
Capital Region Health Park, Suite 301
711 Troy-Schenectady Road
Latham, NY 12110

Provider Relations

There are many tools available to eye care professionals on the website 24/7. Just log in with your ID to get started.

For general inquiries, authorizations, and order placement, you can contact us:
1 (800) 773-2847
providerhelp@versanthealth.com
Monday – Friday: 8AM to 8PM (ET)
Saturday: 9AM to 4PM (ET)

Report Fraud, Waste, Abuse or Compliance Concerns

To anonymously report fraud, waste or abuse or compliance concerns, please send a message by calling 1 (888) 211-4384 or visiting lighthouse-services.com/versanthealth.

For Privacy-Related Inquiries

Mail: Privacy Office, PO Box 1416, Latham NY 12110
Email: Privacy@davisvision.com
Phone: 1 (800) 571-3366
Fax: 1 (866) 999-4640