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Member Services

There are many tools available to members on the website 24/7. Just log in with your member ID to get started.

Live support:1 (800) 999-5431
 Monday – Friday:  8AM to 11PM (ET)
Saturday: 9AM to 4PM (ET)
Sunday: 12PM to 4PM (ET)
Automated support:24/7

Customer Relationship and Information Technology Center

Davis Vision
Capital Region Health Park, Suite 301
711 Troy-Schenectady Road
Latham, NY 12110

Provider Relations

There are many tools available to eye care professionals on the website 24/7. Just log in with your ID to get started.

For general inquiries, authorizations, and order placement, you can contact us:
1 (800) 773-2847
providerhelp@versanthealth.com
Monday – Friday:  8AM to 8PM (ET)
Saturday: 9AM to 4PM (ET)

Report Fraud, Waste, Abuse or Compliance Concerns

To anonymously report fraud, waste or abuse or compliance concerns, please send a message by calling 1 (888) 211-4384 or visiting lighthouse-services.com/versanthealth.

For Privacy-Related Inquiries

Mail: Privacy Office, PO Box 1416, Latham NY 12110
Email: Privacy@davisvision.com
Phone: 1 (800) 571-3366
Fax: 1 (866) 999-4640

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Important update

To slow the spread of COVID-19, some retail and small businesses have limited hours of operations or in some cases have temporarily closed.

We encourage you to call your eye care professional to confirm they are open before you seek care.

Stay healthy, and as always, feel free to reach out with any questions.

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