We are currently experiencing technical issues impacting our service operations, including our member and provider portals. Callers may experience longer-than-usual wait times. We apologize for the delay and appreciate your patience while we resolve the issues.
Disclaimer: Versant Health, Inc.’s and each of its subsidiaries’ (together, “Versant Health’s”) policies and procedures (“P&Ps”) are confidential and proprietary, and are subject to change at any time. These P&Ps are not all-inclusive, but contains general information that applies to many, but not all, employer group health plans administered by Versant. Versant Health’s P&Ps provide important information for its in-network eyecare providers and are contractually binding for compliance, based on each provider’s agreement. These P&Ps are internal guidelines relating to Versant Health’s role as an administrator for payors of vision benefit claims. These P&Ps are not intended to dictate medical care decisions, and they do not and should not be interpreted as a substitute or replacement for a treating physician’s prudent clinical judgment at the time vision services are delivered to a patient.
For questions pertaining our legal policies, please email firstname.lastname@example.org.
Information provided by this service resides on a computer system funded by Davis Vision, Inc. Anyone using this system consents to the monitoring of this use by system, security or law enforcement personnel. Nothing on this website or mobile application is intended, nor should it be construed, as professional advice. Those reviewing the information should consult with a qualified professional.
Davis Vision does not accept or display any advertisements on this website or mobile application.
With respect to documents available from this service, neither Davis Vision, Inc. nor any of its associates, makes any warranty, express or implied, including the warranties of merchantability and fitness for a particular purpose, or assumes any legal liability or responsibility for the accuracy, completeness, or usefulness of any information, apparatus, product, or process disclosed, or represents that its use would not infringe on privately owned rights.
Reference herein to any specific products, process, or service by trade name, trademark, manufacturer, or otherwise, does not necessarily constitute or imply its endorsement, recommendation, of favoring by Davis Vision. The views and opinions of authors expressed herein do not necessarily state or reflect those of Davis Vision, and shall not be used for advertising or product endorsement purposes. Davis Vision is not responsible for the contents of any off-site pages referenced.
The Davis Vision supplier diversity program is a good faith sourcing effort designed to match qualified diverse suppliers with the needs of our internal business partners, create business opportunities for diverse suppliers to support Davis Vision, and build long-term business relationships with individuals that are reflective of our communities.
Davis Vision seeks to provide opportunities to qualified diverse suppliers, including minority-owned, woman-owned, historically underutilized business zone (HUBZone), service-disabled veteran-owned, veteran-owned, small businesses and other disadvantaged business enterprises in the communities in which we operate and serve.
Davis Vision has provided partnership opportunities for diverse suppliers in the following areas, including, but not limited to:
For the year 2017, Davis Vision spent over $1.25M with diversity suppliers, representing an 8% year over year growth rate, which has been consistent from 2012-2017. Additionally our affiliate company, Superior Vision, Inc also promotes supplier diversity through a similar good faith effort to support and contract with diversity suppliers in the markets where we operate.
All documents available from this service may be protected under the U.S. and Foreign Copyright Laws. Permission to reproduce may be required. Davis Vision retains all rights to the information provided by this service, including but not limited to, the right of distribution.
The name Davis Vision and its registered logo(s), service mark(s), and trademark(s) may not be used in any advertising or publicity without the prior explicit written permission of Davis Vision, Inc.
By accessing, transmitting or viewing any information on this home page or within this website, you agree to be subject to personal jurisdiction in the State of New York. Any transaction or occurrence arising out of accessing, transmitting or viewing any information on this home page shall be judged in accordance with the laws of the State of New York.
Links and content provided on this website and mobile application are provided for convenience and informational purposes only. The information is in no way a substitute for medical advice and treatment from one’s eye health professional or other health care provider. If you have specific needs or questions about vision, vision problems, or symptoms that may require medical attention please consult a professional.
For more information about Davis Vision, Inc., please contact our corporate headquarters:
881 Elkridge Landing Road, Suite 300
Linthicum, MD 21090
HIPAA is the Health Insurance Portability and Accountability Act (HIPAA) enacted by Congress and signed into law in August 1996. Title I of the act primarily addressed the protection of health insurance coverage when an individual changed or lost their job.
Title II of the act includes Administrative Simplification provisions which includes:
The Act has been implemented through regulations, most of which have now been finalized by the accountable Federal agencies. Each component has specific compliance enforcement dates:
|October 16, 2002||Electronic Health Care Transactions and Code Sets – all covered|
entities except those who filed for an extension and are not a small health plan.
|April 14, 2003||Privacy Rule (Small Health Plans 4/14/2004)|
|October 16, 2003||Electronic Health Care Transactions and Code Sets – specifically named version 4010A1 of the X12 Transactions and compliant code sets (such as ICD-9 for diagnosis and procedure codes)|
|July 30, 2004||Employer Identifier Standard (Small Health Plans 8/1/2005)|
|April 20, 2005||Security Standards (Small Health Plans 4/20/2005)|
|May 23, 2008||National Provider Identifier|
|January 1, 2012*||Electronic Health Care Transactions and Code Sets – mandate to transition to version 5010 of the X12 standard transaction.|
|October 1, 2013*||Electronic Health Care Transactions and Code Sets – Mandate to implement ICD-10 for diagnosis and procedure codes.|
Davis Vision is fully committed to maintaining the highest levels of security and privacy for its members, providers and clients while ensuring adherence to all applicable Federal and State laws and regulations. Davis Vision is fully compliant with all HIPAA Title II rules as defined above and has established a department that can respond to your questions or provide additional information:
Davis Vision Privacy Office
P.O. Box 1416
Latham, NY 12110-1416
Phone: 1 (800) 571-3366
Fax: 1 (866) 999-4640
*Davis Vision is reviewing the final rule language and creating plans to ensure full compliance by the enforcement date. These rules are for the transition of standard transactions from the current version (4010A1) to version 5010 of the X12 transactions and the migration from ICD-9-CM to ICD-10-CM diagnosis codes.
If you are a Provider, Benefit Administrator, Clearinghouse or third party vendor and wish to send and receive HIPAA transactions with Davis Vision, please contact our Customer Data Management Department to discuss implementation. They can be reached as follows:
Customer Data Management
711 Troy Schenectady Road
Latham, NY 12110-2488
Fax: (518) 220-6030
The following web link will take you from the Davis Vision website to the U.S. Department of Health and Human Services page that contains information regarding HIPAA and the Administrative Simplification Act. The website address is: https://www.cms.gov/Regulations-and-Guidance/Administrative-Simplification/HIPAA-ACA/index.html
The Office of Inspector General (OIG) protects the integrity of Department of Health & Human Services (HHS) programs as well as the health and welfare of program beneficiaries.
To learn more about OIG and how they protect against waste, fraud, and abuse, please review the brochure below.
Please note: The below file is posted in PDF format. To view and print these documents, you will need Adobe Acrobat Reader, a free download which is available by clicking here.
At Davis Vision, Inc. (“Davis Vision”), we take the issue of privacy very seriously. We want to assure visitors to our website that their information is secure and maintained in confidence. Please read through the following pages carefully.
How you use the Davis Vision website or mobile application will determine whether or not we need to collect information from you, and how much information we collect.
The two ways you can use the website are as a:
Davis Vision does not collect any personal information from Visitors. However, Visitors may voluntarily supply information in the form of an online feedback form or in an e-mail. Personally identifiable information voluntarily provided by you may be retained indefinitely for the purposes described in this Privacy Notice.
If you choose to become a Subscriber/Member, we may request basic personal information (for example, your name and e-mail address).
Davis Vision already has access to the information collected and compares the information on the Davis Vision enrollment files to the information presented by the user to verify membership and authenticate the user.
If disclosures of any personal information are made outside of this authentication and verification process, the information is not required and the user may choose to omit the information. If disclosures are made, it is done within the parameters of applicable state and federal laws and regulations. The information collected is used only for the purpose in which it was provided. Personally identifiable information voluntarily provided by you may be retained indefinitely for the purposes described in this Privacy Notice.
Any and all changes to personally identifiable information that is used on the Davis Vision Member website or mobile application must be made through the appropriate enrollment update process or processes. Updates are neither accepted nor processed through the Member website.
Davis Vision invites Visitors and Subscribers/Members to send e-mail messages to Davis Vision regarding website or mobile application activities and Davis Vision products or services. Davis Vision retains copies of these e-mail messages, but does not disclose e-mail messages to any third parties.
The information provided by a Visitor through the use of a feedback form will only be used by representatives who need to view this information to respond to the Visitor’s inquiry and to provide better customer service.
Cookies can contain a variety of information, including the name of the website that issued them, where on the site the user visited, passwords and even user names and credit card numbers that have been supplied via forms. Note that most Web browsers can be modified by the user to prevent cookies from being attached to the user.
Davis Vision does not : deploy software that aids in gathering information about a person or organization without their knowledge; send such information to another entity without the consumer’s consent ; assert control over a computer without the consumers’ knowledge; or utilize software that inconspicuously requests the user’s approval to collect information which does not provide an easy way for the user to opt-out.
All information submitted by any individual to Davis Vision may be retained to provide a record of such communications and to comply with any applicable legal and/or regulatory requirements. In addition:
Certain Davis Vision associates may be provided with Visitor, Subscriber/Member information in order to respond to the individual’s needs and provide requested information regarding specific products or services. Davis Vision associates are required, by written confidentiality agreements and corporate policies, to maintain the confidentiality of personal information and to use strict standards of care in handling the information of Davis Vision Visitors and Subscribers/Members. Associates who do not conform to these confidentiality requirements are subject to disciplinary sanctions that include dismissal.
Davis Vision may disclose personal information of its Visitors and Subscribers/Members to affiliates. Such information will be disclosed to respond to the individual’s needs and to provide information about products or services offered by Davis Vision affiliates. Personal information is treated with the same standards of confidentiality that Davis Vision uses. Davis Vision affiliates are subject to Davis Vision’s corporate policies and Davis Vision’s non-related service providers are legally bound by contract to employ at least the same strict standards of confidentiality as employed by Davis Vision.
Other than as set forth under B above, Davis Vision does not transmit any personal information collected through its websites or mobile application to any third party, including employers, without the consent of the individual. However, personal information may be transmitted if there is a specific need to complete a transaction requested by the individual.
Davis Vision uses commercially reasonable computer security technology selected and implemented to ensure adherence to the security and privacy policies described in this online posting.
Davis Vision grants access to personal information only to those associates, affiliates and third parties as required to provide vision care products and services, or as permitted with your consent.
If you have questions about this policy, or concerns regarding your personal information, please send us your question by clicking Contact Us on any of our web pages, or contact a customer service representative at 1 (800) 999-5431.
DISCLAIMER OF LIABILITY
WITH RESPECT TO DOCUMENTS AVAILABLE FROM THIS SERVER, NEITHER DAVIS VISION NOR ANY OF ITS EMPLOYEES MAKES ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OR MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, OR ASSUMES ANY LEGAL LIABILITY OR RESPONSIBILITY FOR THE ACCURACY, COMPLETENESS, OR USEFULNESS OF ANY INFORMATION, APPARATUS, PRODUCT, OR PROCESS DISCLOSED, OR REPRESENTS THAT ITS USE WOULD NOT INFRINGE PRIVATELY OWNED RIGHTS. YOU EXPRESSLY AGREE THAT USE OF THIS WEB SITE IS AT YOUR OWN RISK. DAVIS VISION SHALL NOT BE RESPONSIBLE TO YOU FOR ANY CONTENT FOUND ON THIS WEB PAGE, NOR DOES DAVIS VISION MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THIS WEB PAGE OR AS TO THE ACCURACY OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH THIS WEB PAGE. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THE WEB PAGE SHALL CREATE ANY WARRANTY. YOU UNDERSTAND AND AGREE THAT ANY CONTENT DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THIS WEB PAGE IS DONE AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGES TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF SUCH CONTENT.
Last Revision Date: August 8, 2011
The Administrative Simplification provisions of the Health Insurance Portability and Accountability Act of 1996, commonly known as HIPAA, include new rules that seek to improve efficiency and effectiveness of the healthcare system. A portion of HIPAA, referred to as the Privacy Rule, establishes a national standard for the collection, maintenance, access, use and disclosure of individually identifiable health information. Individually identifiable health information is considered to be protected health information. In addition, there are several individual rights that are defined in the Privacy Rule.
This Notice of Privacy Practices reflects our commitment to protecting your individually identifiable health information.
If you have questions or comments related to the HIPAA Privacy Rule, the Notice of Privacy Practices includes the Davis Vision Privacy Office contact information.
Please note: The below documents are posted in PDF format. To view and print these documents, you will need Adobe Acrobat Reader, a free download which is available by clicking here.
The Site provides information and a number of different services as offered by Davis Vision, Inc. By using the Site, you acknowledge that Davis Vision disclaims any responsibility for or liability related to your use of the Site. This website and mobile application is owned wholly by Davis Vision, Inc. Additional information to include but not limited to Notification of Claimed Copyright Infringement, Copyright Complaints and Counter-Notification Procedures may be directed to the following:
Davis Vision, Inc. c/o Executive Web Team
175 East Houston Street
San Antonio, TX 78205
The contents of the Website are protected by copyright. Unauthorized use may violate copyright, trademark, and other laws. Davis Vision authorizes you to view and download materials on the Website solely for your own use. All copyright and other proprietary notices must be maintained on any copies you make. Davis Vision does not authorize you to sell, modify, or otherwise use the Website for any public or commercial purposes without the prior written permission of Davis Vision or as otherwise expressly permitted herein.
The Website may not be used in violation of any laws or otherwise proscribed manner, including without limitation, those pertaining to the fraud and abuse or anti-kickback provisions of federal and state Medicare, Medicaid, and insurance laws.
You acknowledge and agree that Davis Vision may terminate your access privileges without notice to you for any reason, including without limitation: (a) illegal use of the Website and (b) action otherwise found objectionable by Davis Vision.
Links and references to third party websites are not endorsement of such products, services, or contents and are not intended to result in any referrals or compensation to you or Davis Vision.
Davis Vision makes the Website available for the sole purpose of providing general education information on health and vision related issues and providing access to such resources. The Website and its health and vision related information and resources are not intended to be a substitute for professional medical advice or for the care that patients receive from their health care providers. Nothing in this site is intended to be used for medical diagnosis or treatment nor does Davis Vision recommend or endorse the information mentioned on this Website. The Website and its health and vision related information are not intended, and must not be taken, to be the rendering of medical or processional health advice or services, or the practice of medicine, optometry, or any other professional health care.
Always seek the advice of your health care provider before beginning any treatment or if you have any questions regarding a medical and/or ocular condition. You should not disregard medical advice, or delay seeking medical advice, because of something you read in this Website. If you think you may have a medical emergency, call your health care provider or 911 immediately.
The Website is not intended or designed to attract children under the age of 13. Davis Vision does not collect Personally Identifiable Information (PII) from any person we know is under the age of 13. Some of the content on this Website may not be appropriate for children. Parents or guardians are solely responsible for providing supervision of minors’ use of this Website.
If you are, or choose to become, a Subscriber/Member, your enrollment serves as an express opt-in, giving affirmative consent to participate in any activity or function of the Website. Such consent shall last the entire duration of your subscription to Davis Vision products.
When accessing the Member website, minimal Personally-Identifiable Information is collected. To register for access, you must supply the Member’s unique identification number, the Member’s last name and the Member’s date of birth. To access certain areas of the Member website after log in, personally identifiable information is required, specifically the user’s date of birth and first name. This information is collected as a means of authenticating and identifying the Subscriber/Member to allow access to the available information and services on the Member website.
The Personally Identifiable Information collected by Davis Vision is used solely for the purpose of providing vision care products and services to you, unless otherwise granted express permission by you to use the information for additional purposes.
Failure to opt-in or provide the required minimum Personally-Identifiable Information results in the inability to access certain non-public contents (e.g. Member website, etc.).
Davis Vision already has access to the information collected and compares the information on the DavisVision enrollment files to the information presented by the user to verify membership and authenticate the user. If disclosures of any personal information are made outside of this authentication and verification process, the information is not required and the user may choose to omit the information.
Members may opt-out of providing such information, at their discretion, by either foregoing use of the Member website or by ceasing subscription to Davis Vision products.
Davis Vision does not collect your Personal Health Information through this Website and discourages you from submitting any material information considered the same. In the event of your voluntary submission of Personal Health Information, Davis Vision safeguards such data in accordance with all applicable state and federal privacy laws, including the Health Information Portability and Accountability Act (HIPAA) and the HITECH Act, as amended, and any implementing regulation.
Davis Vision retains data for 10 years, in which time the data is then purged.
Information submitted by you in public areas of this Website is only used by Davis Vision representatives. Submission of any information via such means automatically grants Davis Vision an exclusive, perpetual license to retain such information. Davis Vision does not disclose such information to any third parties.
Davis Vision will not use previously obtained information for purposes not addressed under the scope of existing policy.
The use of this Website and its contents is at your own risk.
With respect to documents available from this server, neither Davis Vision nor any of its employees makes any warranty, express or implied, including the warranties or merchantability and fitness for a particular purpose, or assumes any legal liability or responsibility for the accuracy, completeness, or usefulness of any information, apparatus, product, or process disclosed, or represents that its use would not infringe privately owned rights. You expressly agree that use of this Website is at your own risk. Davis Vision shall not be responsible to you for any content found on this Website, nor does Davis Vision make any warranty as to the results that may be obtained from the use of this Website or to the accuracy or reliability of any information obtained through this Website. No advice or information, whether oral or written, obtained by you from the Website shall create any warranty.
You understand and agree that any content downloaded or otherwise obtained through the use of this Website is done at your own discretion and risk and that you will be solely responsible for any damages to your computer system or loss of data that results in the download of such content.
Use of this Website shall constitute your express agreement that exclusive jurisdiction for any dispute with Davis Vision, or in any way relating to your use of this Website, resides in the courts of the State of New York, and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of the State of New York in connection with any such dispute including any claim involving Davis Vision or its affiliates, subsidiaries, employees, contractors, officers, directors, and content providers.
To slow the spread of COVID-19, some retail and small businesses have limited hours of operations or in some cases have temporarily closed.
We encourage you to call your eye care professional to confirm they are open before you seek care.
Stay healthy, and as always, feel free to reach out with any questions.
Davis Vision is a product offering from Versant Health, a company forged from the experience of two leading vision care plans. To proceed with learning about available career opportunities within Versant Health, please click on the button below.
Davis Vision is a product offering from Versant Health, a company forged from the experience of two leading vision care plans. To proceed with learning more about Versant Health, please click on the button below.