Member FAQs

Enrollment procedures vary by group but usually involve submitting a form as a new employee, during the Open Enrollment period or in the case of a qualifying event. Please contact your benefits administrator to determine your appropriate process for enrollment and to access the proper paperwork.

You can check your family’s eligibility by logging into your member account. You can also add (or drop) dependents to your plan during the Open Enrollment period or in the case of a qualifying event.

Your coverage ends when you terminate it through your benefit administrator or when you leave the organization.

Click on the “Member log in” button at the top of any page and enter your username and password. First time users will have to register their account by creating a username and password. You can also access information through our mobile app once registered.

Please visit the “Contact us” link in the top-left corner of any page.

When scheduling your appointment with an in-network eye care professional, it’s best to have your member number so they can quickly verify eligibility. However, you can also use the policy holder’s first/last name and the state in which they live.

Your member number can be found on your member ID card or by logging into your account.

Typically, the primary policy holder receives a member ID card; covered dependents do not. However, you do not need the ID card to use your benefits. Replacement cards can be ordered through your online member account or by calling us.

Most plans include an out-of-network (OON) option that allows members to receive partial reimbursement for services received from eye care professionals who don’t participate in our network. Log in to your account and click on “Access Benefits and Forms” to download the Direct Reimbursement Claim Form. Follow the instructions on the form to submit your claim. You must include either your eye care professional’s signature or a detailed receipt. You can request to add an eye care professional to your network under “Find an eye care professional” located at the top of this page.

Tip: Bring the Direct Reimbursement Claim form with you to your appointment for easy completion of information and for the eye care professional’s signature.

Additionally, members with out-of-network benefits can also submit a claim using our mobile app. Simply log sign into the mobile app, fill in all relevant expenses, and take a photo of your receipt.

An eye exam takes roughly an hour and consists of a variety of checkups which include a health review, simple visual acuity tests, refraction test, visual field test, glaucoma test, slit lamp evaluation and dilation. A comprehensive eye health exam can detect a number of eye diseases, as well as signs of systemic conditions such as diabetes, thyroid disease, high blood pressure and neurological impairments. Every eye exam our providers administer is consistent with clinical guidelines published by the Eye American Optometric Association and the American Academy of Ophthalmology.

A Dilated Retinal Examination (DRE) is a critical diagnostic procedure in the detection and management of diabetes, glaucoma, hypertension and many other ocular and/or systemic diseases (up to 30 altogether!). It can lead to higher quality patient care, improved lifestyle through early detection and intervention, and possibly lower your overall health care costs.

As a Davis Vision member, you receive some of the lowest prices on LASIK procedures (under $1,000/eye for conventional LASIK, which is usually $1,677/eye). Plus, you are eligible for a free LASIK consultation. Visit lasik.qualsight.com for more details.

The Exclusive Collection is a unique offering to Davis Vision members only and can be found in nearly 9,000 independent eye care professional locations across the country. Click on “Find an eye care professional” at the top of this page and look for results with the glasses icon.

FRAMES: A collection of hundreds of frames valued at up to $195 but available to members for no more than $40 out-of-pocket (sometimes nothing). To browse frames, sign into your online member account at the top of the page and click “Personal Frame Collection.”

CONTACTS: A collection of popular contact lens products that are dispensed according to your specific plan design. Contact lenses from our Exclusive Collection, along with your evaluation, fitting and follow-up care, are fully-covered with your Davis Vision plan.

As a Davis Vision member, you can get an eye exam and shop for eyewear at different times and in different locations. For example, you may get your eye exam from an eye care professional and then use your prescription to shop for glasses at an in-network retailer at a later date within the same plan year.

No! Plan dependents can visit different eye care professionals. For example, students who are away at school can locate a participating eye care professional near them.

Typically, your plan benefits will cover eyeglasses or contact lenses, but not both. We are however, able to offer our members additional discounts on certain eyewear and eye care purchases even after the plan allowances have been used. Log into your member account online or use the mobile app to view plan details.

All Exclusive Collection frames – available at thousands of participating independent provider locations nationwide – and spectacle lenses made in our laboratories are warranted against breakage for one (1) year from the original date of dispensing.

Warranties for retailers vary by location. Consult the retailer for their specific warranty details.

Depending on your plan, you can make purchases online for glasses or contacts. Please check your plan benefits for additional information.

Davis Vision supports telehealth services to improve access and quality of care while reducing costs. Click here to read the position statement.