We’re here for our members impacted by recent natural disasters
Davis Vision is taking action to assist members with accessing replacement eyewear.
If you have been affected and need assistance with your Davis Vision policy, please contact Davis Vision customer service at 1 (800) 999-5431.
| State | Natural Disaster | Start Date | End Date | References |
|---|---|---|---|---|
| NM | Severe Flooding | October 19, 2024 | May 19, 2025 | Docket No. 2024-0087 |
| SC | Tropical Storm Helene | October 10, 2024 | January 8, 2025 | Bulletin |
| GA | Hurricane | October 1, 2024 | - | Directive 24-EX-6 |
| IA | Hurricane Helene | October 1, 2024 | January 29, 2025 | Bulletin |
| NC | Tropical Storm Helene | September 30, 2024 | January 28, 2025 | Bulletin |
| TN | Severe flooding | September 28, 2024 | January 24, 2025 | Bulletin |
| FL | Hurricane Helene & Hurricane Milton | September 26, 2024 | March 10, 2025 | 2024.10.16 EO for Hurricane Milton 2024.10.16 Hurricane Helene |
| VA | Hurricane Helene | September 25, 2024 | February 7, 2025 | Executive Order |
| FL | Tropical Storm Helene | September 23, 2024 | December 22, 2024 | Emergency Proclamations |
| LA | Hurricane Francine | September 9, 2024 | February 6, 2025 | Emergency Proclamations |
| CT | Severe Flooding | August 18, 2024 | November 16, 2024 | Emergency Proclamations |
| NY | Severe Storm and Flooding | August 18, 2024 | March 20, 2025 | EM-3613-NY DR-4839-NY |
| NY | Remnants of Tropical Storm Debby | August 8, 2024 | March 31, 2025 | DR-4825-NY Executive Order 37.3 Executive Order 38.3 |
Health Plans
- Replacement eyewear: If your glasses or contact lenses have been lost or damaged due to recent natural disasters, Davis Vision will assist you with replacing your eyewear. Ask your eye care professional to call our Customer Service Center, 1 (800) 999-5431, and we will help them with your request.
- Assistance in finding an eye care professional: If you need to find an in-network eye care professional – especially if you have been displaced due to a natural disaster – call our member services department, at 1 (800) 999-5431, or use davisvision.com to find an in-network eye care professional close to your current location. Remember, you can visit any eye care professional in the network associated with your vision plan – it does not need to be the eye care professional who supplied your original glasses or contacts.
- ID card: Your member ID card is not required to visit an eye care professional in the network associated with your vision plan– simply tell your eye care professional you have Davis Vision.
Eye Care Professionals
- Replacement eyewear: If your patient resides in a state affected by recent natural disasters please contact our Order Entry Department, 1-800-77DAVIS / 1 (800) 773-2847, to process replacement eyeglasses or contact lenses orders.
- Authorization: If your office did not dispense the member’s original eyewear, we will issue you a new authorization; co-pays will not apply to the new order.
- General Provider Support & Provider Directory Updates: If your practice has been affected by recent natural disasters and need assistance in temporarily updating your status in the Provider Directory, please contact Davis Vision customer service at 1 (877) 235-5316.
Disclaimer: Versant Health, Inc.’s and each of its subsidiaries’ (together, “Versant Health’s”) policies and procedures (“P&Ps”) are confidential and proprietary, and are subject to change at any time. These P&Ps are not all-inclusive, but contains general information that applies to many, but not all, employer group health plans administered by Versant. Versant Health’s P&Ps provide important information for its in-network eyecare providers and are contractually binding for compliance, based on each provider’s agreement. These P&Ps are internal guidelines relating to Versant Health’s role as an administrator for payors of vision benefit claims. These P&Ps are not intended to dictate medical care decisions, and they do not and should not be interpreted as a substitute or replacement for a treating physician’s prudent clinical judgment at the time vision services are delivered to a patient.
